If red: customers can't reach the website. Escalate to tech immediately — this affects all new signups.

If red: logged-in customers can't access their accounts. Escalate immediately.

If red: customers can't log in and no API calls work. All platform features are affected. Escalate now.

If red: customers' trades aren't showing and balances may be wrong. Escalate to trading team.

⚠️ CRITICAL: If red, accounts may be wrongly passed or failed. Escalate immediately even if no customer has complained yet.

If red: competition account creation is failing. Customers trying to enroll may not get their account.

If red: customers can't complete purchases. Expect payment failure complaints — escalate to payments team.

If yellow: one specific payment method may be down. Ask customers to try a different card or method before escalating.

If red: customer withdrawals are failing. Escalate to the payments / finance team.

If red: refund jobs are failing. Escalate to the payments team — manual processing may be needed.

If red: customers won't receive real-time alerts. Escalate to tech.

If red: KYC submissions aren't processing. Customers' documents will be stuck. Escalate to tech/compliance team.